0787-760-3031

office@carsmechanic.co.uk

Goodview Road, Unit 2 Basildon, Essex

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Privacy Policy

Privacy Policy

Effective Date: January 17th, 2025 Cars Mechanic Mobil LTD (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with us, or use our services.

1. Who We Are

2. What Information We Collect

We may collect and process the following personal data:

a) Information You Provide to Us:

  • Name
  • Email address
  • Telephone number
  • Address
  • Vehicle details (e.g., make, model, registration number)
  • Payment information (if applicable)
  • Any additional information you provide when contacting us or using our services.

b) Information We Collect Automatically:

  • IP address
  • Browser type and version
  • Operating system
  • Referral source (e.g., how you found our website)
  • Browsing behavior on our website (e.g., pages viewed, time spent).

c) Cookies:

We use cookies to improve your browsing experience. For more details, refer to our Cookie Policy.

3. How We Use Your Information

We use your personal data for the following purposes:
  • To provide and manage our services, including car diagnostics, repairs, and maintenance.
  • To communicate with you regarding inquiries, appointments, or updates.
  • To process payments or refunds.
  • To improve our website and customer service.
  • To comply with legal or regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:
  • Consent: When you voluntarily provide your information (e.g., via a contact form).
  • Contractual Necessity: To fulfill our agreement with you (e.g., service bookings).
  • Legal Obligations: To comply with laws or regulations (e.g., financial reporting).
  • Legitimate Interests: For business purposes, such as improving our services and website.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following scenarios:
  • Service Providers: With third parties that help us deliver our services (e.g., payment processors, IT support).
  • Legal Requirements: If required by law, regulation, or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. How Long We Keep Your Information

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:
  • Service-related information: Retained for up to 6 years after your last interaction.
  • Financial records: Retained for at least 6 years for tax purposes.

7. Your Rights

Under the UK GDPR, you have the following rights:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data where appropriate.
  • Restriction: Request restriction of processing under certain circumstances.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another service provider.
To exercise your rights, please contact us at office@carsmechanic.co.uk.

8. How We Protect Your Information

We implement technical and organizational measures to safeguard your personal data, including:
  • Secure storage systems.
  • Encryption of sensitive information.
  • Restricted access to personal data.
  • Regular review of data security practices.

9. International Transfers

We primarily process your data within the United Kingdom. If data is transferred outside the UK or EEA, we ensure it is protected under appropriate safeguards (e.g., Standard Contractual Clauses).

10. Complaints

If you have concerns about our data handling practices, you can contact us at office@carsmechanic.co.uk.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date.
If you have any questions about this Privacy Policy, please contact us at: